FAQ

Please kindly provide us with your design specifications in AI, PDF, PNG files, or even hand-drawn sketches. Our skilled design team excels at interpreting various formats to bring your vision to life. We highly appreciate your unique ideas and will closely collaborate with you to refine the design, ensuring it perfectly meets your exact requirements. By offering flexibility in submission formats, our aim is to make the customization process seamless and collaborative, resulting in a final product that truly reflects the identity and style of your brand.

We take immense pride in our dedicated Quality Control (QC) team, which meticulously oversees every aspect of our production process. Our team of experts possesses extensive knowledge about the latest industry standards and adheres to rigorous testing protocols, ensuring that our products meet the highest quality benchmarks. From inspecting raw materials to conducting final product reviews, our QC team is fully committed to identifying and addressing any potential issues, thereby guaranteeing the delivery of only top-notch products to our esteemed customers. This steadfast focus on quality stands as a testament to both our unwavering commitment towards excellence and customer satisfaction.

Our sample development process typically takes between 10 and 15 days, ensuring that we deliver a high-quality prototype that meets your specific requirements. This time frame allows our skilled artisans to meticulously craft the sample, incorporating your valuable feedback and ensuring it aligns perfectly with your expectations. For bulk production, we require a lead time of 45 to 55 days in order to maintain the same exceptional level of quality and attention to detail. This extended period ensures that we can efficiently manage the production process, allowing for customization, thorough quality checks, and meticulous logistics planning in order to deliver your order on time and exceed your satisfaction.

Our standard minimum order quantity (MOQ) is set at 2000 pieces, which ensures production efficiency and cost-effectiveness for our customers. However, we understand the importance of flexibility in meeting diverse needs. Therefore, we are open to adjusting the MOQ based on factors such as product size, fabric type, and design complexity. We encourage you to contact our sales team to discuss your specific requirements. Our commitment to customer satisfaction means that we are always ready to explore options that can accommodate your order size while maintaining the quality and standards you expect from us.

Our products are designed with sustainability in mind. We use eco-friendly materials like organic cotton and recycled fibers. Our manufacturing processes are also optimized to minimize environmental impact, ensuring responsible production from start to finish.

Our socks are designed with safety as a top priority. If they are intended for the US market, we ensure compliance with ASTM and CPSIA standards; if for the EU market, we comply with EN71-1-2-3 and obtain CE certification. Each socks undergoes stringent quality checks to ensure that it meets international safety standards. Our commitment to safety extends to every aspect of production, from material selection to final inspection.

FOB, CIF, and EXW terms are all acceptable. Our dedication to providing a smooth and efficient delivery process means we are open to various shipping arrangements in order to meet the unique requirements of each client. We strive to make the international trade process as seamless as possible, so please feel free to discuss your preferred terms with us.FOB, CIF和EXW

Our primary payment method requires a 30% deposit via telegraphic transfer (T/T) at the beginning of the order to secure production, ensuring a smooth transaction process. The remaining 70% is due upon completion and before shipment. This method provides a solid foundation for our business relationships. However, we understand that different clients may have diverse payment preferences, and we are open to discussing alternative arrangements. If you have specific payment preferences or need further information, please feel free to contact us. We are dedicated to accommodating our clients' needs while maintaining a reliable and efficient payment system.